Employer toolkit
To prevent and deal with discrimination and harassment in your business, you need to understand and accept your obligations and have policies and procedures in place.
Not complying with equal opportunity law could cost your business time, money and reputation.
You need quick, easy ways to check that you know your responsibilities and how to deal with problems if they arise.
There are some simple steps to take.
- Have a written policy which rules out discrimination and harassment.
- Tell your customers and staff about it regularly.
- Have a procedure to deal with complaints.
- Handle complaints quickly, fairly and confidentially.
- Treat customers and staff fairly in your dealings with them.
- Consider appointing a staff equal opportunity contact person.
- Monitor and maintain a culture of equal opportunity.
This section gives you practical tools such as samples and templates, to help you make your business fairer.
We can also send you a CD for your business - 5 Simple Steps for a Fairer Workplace - and a quick reference guide for your counter or desk to assist with handling customer complaints.
Last updated on 5 July, 2011 - 10:56.
