Shops and services toolkit

To assist you in customer service and complaint handling, the Equal Opportunity Commission has developed some tools designed for shops and services.

These tools - tips on how to develop a customer complaint handling policy and procedure, a quick reference guide for your counter, a customer service charter and a complaint handling checklist - can be adapted to be applicable to your business. They are designed to help business owners, staff and customers understand their rights and responsibilities.

We also have a CD designed to assist you - 5 Simple Steps for a Fairer Workplace.