Jump to Content

Different rules

You are missing some Flash content that should appear here! Perhaps your browser cannot display it, or maybe it did not initialize correctly.

A customer is treated differently by the store manager.

Key personalities in this scene are:

  • Dulcie, the customer
  • Store manager
  • Sales assistant

The video clip is followed by 6 questions that can help you explore the issues presented. Trainer's notes, video files (right-click links to save and view offline) and a transcript can be downloaded below.

Click here to take the Different Rules Quiz (opens in a new window)

This video is available for free downloading from our website to support organisations in running their own equal opportunity awareness programs. We do not authorise the use of our videos by commercial training providers in courses offered on a fee for service basis.

Related information