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Carla's son mocked

Carla applied at a real estate agent for a rental property, and went into the office with her son to drop off her application. Her son, Leon, has an autism-spectrum disorder, and he made noises due to being in strange environment (as his particular coping mechanism). A staff member asked what was wrong with her son, and when Carla apologised telling her had an autism-spectrum disorder, the staff member laughed at her and her son. This distressed Leon, who hid under a table. When Carla left the office, she saw the staff member throw her application into the bin.

After discussions with the Equal Opportunity Commission, she made a complaint of disability discrimination. The agent said they they would take serious note of the matter. Investigating with staff, they suggested that Carla may have misinterpreted their friendliness.

Outcome: 
At conciliation, the agent gave a written apology for the behaviour of her staff member, and offered $50 as a settlement.