Dealing with complaints
Most of us know that a complaint handled well can prevent further problems, like the loss of good staff or customers. So it is important that businesses understand how to handle complaints quickly and confidently when they arise.
By following a few simple steps, you stand a good chance of resolving complaints successfully and preventing grievances from festering and causing more damage to your firm.
In this section:
- Quick tips for resolving complaints
- Who should handle complaints
- How to respond to complaints
- Contact officers
- What to do if someone complains about you
- Conflict between employees
- Complaints from customers
- Help with resolving complaints
- Checklist for complaints procedures
- Checklist for formal versus informal complaint handling
Top of page