Goods and services

I have cerebral palsy and am in a wheelchair. My condition means I have poor control of my limbs and head. I also have slurred speech. Last week I was refused admission to a pub because the security guard thought I was drunk, and he refused to listen to my explanation about my slurred speech. I was totally humiliated by the way I was treated, and I want to complain.

It is unlawful to deny you access to the pub because of your disability or because of assumptions about you because of your disability. You can make a complaint about being treated this way. Contact us for more information.


My bank refused to consider my loan application without first talking to my husband. Can they do this?

It is unlawful for providers of goods and services, including banks and finance companies, to offer their services in a discriminatory way. This could be discrimination on the grounds of marital status and sex.


I am Aboriginal. Last week I went to a night club with my friend and was not allowed in. They said it was because they were full. As we were leaving another couple was let in. They were not Aboriginal. I think I was discriminated against because of my race. What can I do about it?

It is unlawful to prevent you from entering a public venue because of your race. You could lodge a complaint of race discrimination if you believe you have been unfairly refused entry because you are Aboriginal.


Related information

Types of discrimination: disability, race, sex, marital status
Places of discrimination: goods and services
Aboriginal Legal Rights Movement website
Banking and Financial Services Ombudsman website