How do I complain about discrimination?
I am having problems at work. Can you come and sort it out for me?
The way we deal with discrimation is set out in the Equal Opportunity Act. We can only become involved when a complaint is made in writing and our initial assessment is that it raises concerns about unlawful discrimination. We are not an advocacy service that can intervene on your behalf. Our role is to provide an impartial, unbiased service with the intention of helping both sides negotiate a resolution.
I have just been sacked, can you help me?
We can help if you were dismissed because of unlawful discrimination or harassment. If not, you should seek advice from another agency. If you want reinstatement, it is important that you act quickly because strict time limits (21 days) apply for unfair dismissal action in the Industrial Commission.
How much does it cost to make a complaint?
There is no cost in making a complaint of discrimination. If you choose to use your own private legal advisor, this may incur costs.
How long do I have to make a complaint?
Under the Equal Opportunity Act, you have six months from the last act of discrimination to make a complaint. If you use federal laws, you have 12 months with a possibility of extension in exceptional circumstances.
How long will it take you to deal with my complaint?
Once you lodge a complaint you will receive a letter of acknowledgement within a few days. From there, straightforward complaints can usually be resolved within threee months, while complex complaints can take longer. The length of time it takes to resolve a complaint often depends on the ability of all sides to negotiate and find a solution to the problem.
Top of page