Almost four million Australians have a disability.

Under discrimination law, people with disabilities should not be prevented from using public services, areas and facilities.

This means people with a disability should:

  • be able to enter buildings and move freely inside
  • have access to facilities like toilets and lifts
  • not be confined to a segregated space or the worst seats
  • have access to all customer and client information.

By law, all assistance (guide) dogs for seeing, hearing or mobility, must be allowed to accompany their owners, even into eating areas.

Businesses need to make reasonable adjustments to any practice, policy or procedure which makes it impossible or unreasonably difficult for a person with a guide dog to obtain your goods, facilities or services. For example, specify that guide dogs are exempt from any 'no animals allowed' policy.

Reasonable adjustments

Businesses should make reasonable adjustments for people with disabilities.

What is reasonable will depend on:

  • the size of your business
  • the difficulty and cost of making adjustments
  • whether they will work
  • health and safety factors.

Disability Access Standards

The Disability (Access to Premises - buildings) Standards set the minimum access requirements for people with a disability to publicly access buildings, services and facilities.

These Standards, created under the Disability Discrimination Act 1992, make public buildings more accessible for people with mobility, vision and hearing impairments.

In addition to providing better access to buildings, the Premises Standards provide certainty to building certifiers, developers and managers that they are complying with their obligations under the Act.